Privacy Policy KampungJudi – Our User Data Protection

1Introduction and Scope of This Policy

KampungJudi understands that your trust is the foundation of our relationship. We do not take lightly our responsibility to protect your personal information. This Policy is designed to give you a clear and complete understanding of:

• The types of personal information we collect from you
• Purposes and legal basis for processing your data
• Parties that may receive your data under certain circumstances
• The security measures we take to protect your data
• Your rights as a data owner and how to exercise them

This Policy applies to all KampungJudi services, including account registration, gaming activity, financial transactions, customer support communications, and use of our mobile app. If you do not agree with any part of this Policy, please discontinue use of our platform and contact us for assistance.

2Personal Data We Collect

KampungJudi collects various types of information depending on how you interact with our platform. Below are the categories of data we collect:

In addition to data you provide directly, we also collect data automatically when you use our platform through cookies, tracking pixels, and similar technologies. This information helps us improve the user experience and detect suspicious activity to protect your account.

3How We Use Your Data

Every piece of data collected by kampungjudi is used for legitimate and specific purposes. We do not process your data for any other purpose without informing you in advance. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, and manage your account on the kampungjudi platform, including the KYC process required by law.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and efficiently through our payment providers.
• Platform Security: To detect and prevent fraud, money laundering, unauthorised access, and any suspicious activity that threatens platform security.
• Customer Support: To address your enquiries, complaints, and support requests more effectively and efficiently.
• Responsible Gaming: To monitor gaming patterns and identify users who may require assistance regarding their gaming habits.
• Legal Compliance: To fulfil legal and regulatory obligations applicable to our platform, including reporting to authorities where required by law.
• Marketing Communications: To send you promotional information, bonuses, and exclusive offers — only if you have given consent to receive such communications.
• Service Improvements: To analyse usage patterns and improve platform features, user interface, and overall experience.

4Data Sharing with Third Parties

KampungJudi does not sell or rent your personal data to any third parties. However, in the course of operating our platform, we may share your data with the following categories of recipients on a lawful basis:

• Payment Providers: TNG eWallet, DuitNow, Boost, GrabPay, ShopeePay, BigPay, Malaysia-registered banks, and cryptocurrency processors to enable financial transactions to be processed securely.
• Game Providers: Game software providers such as slot providers, Live Casino, and Sports Betting that require access to certain data in order to deliver gaming services.
• Identity Verification Providers: Third-party companies that assist us in conducting KYC checks and identity verification to comply with legal requirements.
• Cloud Services: Cloud infrastructure providers we use to securely store and process data in accordance with international security standards.
• Authority: Law enforcement agencies, regulatory bodies, or courts when required to do so by Malaysian law or a valid court order.

5Data Security Measures

Protecting your data from unauthorized access, loss, or misuse is KampungJudi's top priority. We implement multiple layers of technical and organizational security for this purpose:

• 256-bit SSL/TLS Encryption: All communications between your device and our servers are secured with the same high-level encryption used by leading financial institutions.
• Two-Factor Authentication (2FA): This additional security feature is available for all accounts and is strongly recommended to add an extra layer of protection against unauthorised access.
• Continuous Monitoring: Our systems are monitored 24/7 to detect any suspicious activity, intrusion attempts, or anomalies that may indicate a security breach.
• Strict Access Controls: Only staff with a legitimate business need are permitted to access user data, and every access is logged for audit purposes.
• Regular Data Backups: Your data is regularly backed up to a secure, off-site location to ensure service continuity in the event of an emergency.
• Security Testing: Our platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.

6Cookies and Tracking Technologies

KampungJudi uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how users interact with our platform, which pages are most frequently visited, and where technical issues occur.
• Functional Cookies: Allows the platform to remember your preferences such as language, display theme, and account settings to deliver a more personalized experience.
• Analytics Cookies: Used to analyse platform traffic and usage patterns to help us make better improvement decisions.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality or your experience on the KampungJudi platform.

7Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our internal policies, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 14 working days.
• Right to Rectification: If any personal data we hold is inaccurate or out of date, you have the right to request immediate correction.
• Right to Erasure: Under certain circumstances, you may request that your personal data be deleted from our systems, subject to legal obligations that may require us to retain the data for a minimum period.
• Right to Restrict Processing: You may request that we restrict how we process your data in situations where the accuracy of the data is disputed or the processing is unlawful.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time without providing justification.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact our data protection team through the available support channels. We will verify your identity before processing any data-related request.

8Data Retention Period

KampungJudi retains your personal data only for as long as necessary for the purposes stated in this Policy or as required by law. Below are our general data retention guidelines:

• Active Account Data: Retained for as long as your account is active and for an additional period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years after each transaction as required by Malaysian financial laws.
• KYC Records: Retained for a minimum of 5 years after the business relationship ends, or longer if required by anti-money laundering laws.
• Communication Logs: Customer support logs are retained for 3 years for reference and dispute resolution purposes.
• Analytics Data: Anonymised (non-identifiable) data for analytics purposes may be retained for a longer period without a specific time limit.

9Minor User Protection

The kampungjudi platform is strictly for individuals aged 18 and above. We take the protection of children and young people very seriously.

• We do not knowingly collect or process personal data of individuals under the age of 18.
• If we discover that a child's data has been collected without parental or guardian consent, we will delete that data immediately.
• Age verification through KYC is implemented to ensure all users meet the minimum age requirement.
• If you believe your child has registered on our platform, please contact us immediately and we will take prompt action.

10Changes to This Privacy Policy

KampungJudi reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

• Change Notifications: Any material changes will be communicated to you via your registered email or in-platform notification at least 14 days before taking effect.
• Review Date: The "Last Updated" date at the top of this page always reflects the most current version of this Policy.
• Continued Acceptance: Continued use of the KampungJudi platform after changes take effect will be considered your acceptance of the updated policy.
• Older Version Archive: Previous versions of this Privacy Policy are retained and can be requested through our support team for reference.

11Contact Our Data Protection Officer

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact KampungJudi's Data Protection Officer (DPO) through the following channels:

• DPO Email: [email protected] (Response time: within 3 working days)
• General Support: [email protected] or via 24/7 live chat within the platform
• Official Telegram: Official kampungjudi Telegram support channel

If you are not satisfied with how we have handled your complaint, you have the right to file a complaint with Malaysia Department of Personal Data Protection under the Ministry of Communications.